Buyer FAQs

Buying original art should feel exciting, not complicated. If you have a question that is not answered here, eGallerist is happy to help personally.

Is the artwork I see online available?

We make every effort to keep availability current. Because many works are held by the artist or gallery, availability is confirmed before dispatch. If a work becomes unavailable for reasons beyond our control after you place an order, we will notify you promptly and fully refund any payment already processed.

Can I see additional photographs before I buy?

Yes. We can provide additional available photographs, close-up views and details when possible. If you would like help understanding scale or placement, our complimentary Art Advisory service can also help you visualize a work in your space.

Are artworks ready to hang?

Presentation varies by artwork. Some works are ready to hang, while others may be shipped rolled or require stretching or framing. When additional framing or stretching is available, we are happy to discuss options based on your preferences and budget before purchase.

Will the colors look exactly the same in person?

We work to represent each artwork as accurately as possible, but screens and device settings can display color differently. For that reason, exact color matching cannot be guaranteed. If color is especially important for your space, please ask us for additional available photographs before purchasing.

How is shipping handled?

Shipping depends on the location of the artwork and the delivery destination. Many original works ship directly from the artist’s studio or gallery. Unless a product page specifically states that shipping is included, shipping costs are quoted and billed separately before dispatch.

We will provide the available shipping details and an estimated delivery timeframe once the artwork’s availability, origin and destination are confirmed.

What about international duties and customs fees?

For international shipments, import duties, taxes and customs fees may apply. These charges are the buyer’s responsibility and are billed separately when applicable.

When will my artwork be dispatched?

Dispatch takes place after the artwork’s availability is confirmed and payment for the artwork and applicable shipping charges has been received. Delivery timing varies according to the work’s location, destination and shipping method.

What is the return policy?

Returns of original artworks are subject to the artist’s approval. A refund can only be issued when the artist approves the return. Commissioned artworks cannot be returned.

Can I cancel an order?

You may request cancellation of an online order within 24 hours by emailing sales@egallerist.com. Orders are considered confirmed once accepted by eGallerist.

How do I pay?

Current payment options are shown during checkout. Payment for the artwork and applicable delivery charges must be received before dispatch. Import duties or customs fees, when applicable, are handled separately.

Can someone help me choose?

Absolutely. Our complimentary Art Advisory service is designed for collectors who would like personal help with selection, scale, placement, color, budget or comparing several works. There is no fee and no obligation.

Still have a question?
Contact us at sales@egallerist.com. We would be happy to help.